BakBakum.shop, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and exchange policy:

1. Return and Exchange Period:

You may return or exchange any unused and undamaged product within 7 days of receiving your order. The item should be in its original condition with all tags and packaging intact.

2. Eligibility for Return and Exchange:

To be eligible for a return or exchange, the item must:

• Be unused and in the same condition as received.
• Be in its original packaging with tags attached.
• Be returned within 7 days of delivery.

3. How to Return or Exchange:

• Contact us via email at support@bakbakum.shop or WhatsApp at +880 1886 917070 with your order details.
• Please mention your order number, the product you wish to return or exchange, and the reason for the return/exchange.
• We will guide you through the process, including providing the return address and any instructions.

4. Return Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a reliable courier service with tracking for returns.
• For exchanges, we will cover the shipping cost for the replacement item.

5. Refund Process:

• Once we receive the returned product and confirm its condition, we will process your refund within 7-10 business days.
• Refunds will be credited to your original payment method.

6. Non-Returnable Items:

Certain items are not eligible for return or exchange, such as:

• Discounted or Sale items
• Intimate products like undergarments (if applicable)

7. Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately at support@bakbakum.shop or WhatsApp at +880 1886 917070. We will provide a full refund or replacement for defective items.